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General Questions
 

1. What services do you offer?
   We specialize in high-quality videography and photography for businesses, including promotional videos, brand storytelling, event coverage, and professional photography for products, interiors, and marketing campaigns.
    

2. What industries do you work with?
   We work with a variety of industries, including healthcare, fitness, construction, manufacturing, hospitality, and more. If you're unsure whether our services fit your business, reach out, and we’ll be happy to discuss.
    

3. Where are you based, and do you travel for shoots?
   We are based in Benfleet, UK, and serve businesses across Essex and beyond. We’re happy to travel for projects—travel fees may apply for locations outside our standard service area.
   
    

Photography & Videography Process
 

1. How does the booking process work?
   It’s simple! First, we’ll have a quick consultation to understand your needs. Then, we’ll provide a proposal with pricing and deliverables. Once agreed, we’ll schedule your shoot and handle all the logistics.
    

2. How long does a typical video/photo shoot take?
   This depends on the project. A simple branding shoot may take 1-2 hours, while a full-day business showcase or event coverage could take 4-8 hours. We’ll provide a detailed timeline based on your needs.
    

3. Can you help with creative direction?
   Absolutely! If you’re unsure about the concept, we offer creative consultation to help develop a compelling video or photo campaign aligned with your brand’s goals.
    

4. Do you provide editing and post-production?
   Yes! Our services include full post-production, including color grading, sound design, motion graphics, and any necessary retouching.
    

Pricing & Packages
 

1. How much do your services cost?
   Pricing depends on the complexity of the project. We offer packages for short-form content, full promotional videos, and ongoing content creation. Contact us for a custom quote Starting at £220 for Photography and £440 for videography
    

2. Do you offer discounts for long-term projects or retainer clients?
   Yes! We offer monthly content creation packages at a discounted rate for businesses that require ongoing videography and photography services.
    

3. Do you require a deposit?
   Yes, a 50% deposit is required to secure your booking. The remaining balance is due upon project completion.
   
    

Deliverables & Turnaround Time
 

1. How long does it take to receive the final video/photos?
   Turnaround time depends on the project size. Photos are usually delivered within 3-5 business days, while videos can take 7-14 business days. We’ll confirm exact timelines before we start.
    

2. How do you deliver the final files?
   All final files are delivered digitally via a private download link in high resolution. If you need physical copies or a specific format, let us know.
    

3. Can I request revisions?
   Yes, we include a set number of revisions in our packages to ensure you’re happy with the final product.
    

Licensing & Usage

1. Do I own the rights to the photos and videos?
   Yes, you receive full commercial usage rights. We may reserve the right to use select content for our portfolio unless otherwise agreed.
    

2. Can I get raw footage or unedited photos?
   We typically deliver only the final edited content, but raw footage/photos can be provided for an additional fee.
    

Additional Services

1. Do you offer drone photography and videography?
   Yes! We have fully licensed drone operators available to capture stunning aerial footage.
    

2. Can you help with social media content creation?
   Absolutely! We can create social media-ready videos and photos optimized for platforms like Instagram, TikTok, and YouTube.
    

3. Do you offer scriptwriting or voiceovers for videos?
   Yes! If you need a script, voiceover, or professional narration, we can provide those services as part of your package.
    

Technical & Equipment

1. What kind of equipment do you use?
   We use professional-grade cameras, lenses, stabilizers, and lighting to ensure the highest quality production. Our gear includes 4K+ cameras, high-end audio equipment, and drones for aerial shots.
    

2. Can you shoot in different styles (cinematic, documentary, corporate, etc.)?
   Yes! We tailor the style of our videos to match your brand’s identity, whether it’s cinematic, documentary-style, corporate, or social media-friendly.